My phone/iPhone no internet access or Can't connect to wifi, how to fix?

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A frustrating situation many face is the sudden loss of internet access on their phone, because this will be disrupting your online activities like communication, entertainment, and productivity. Whether you're using an Android phone or an iPhone, this guide will equip you with the knowledge to diagnose and troubleshoot the issue of a cellphone not picking up WiFi, hopefully getting you back online quickly.

Common Causes of No Internet Access:

• Wi-Fi connectivity issues: This is the most common culprit, and the problem could lie with your phone, router, or internet service provider (ISP).
• Cellular data issues: Your cellular data plan might be exhausted, disabled, or experiencing network outages.
• Software glitches: Temporary bugs or outdated software on your phone can sometimes disrupt internet connectivity.
• Incorrect network settings: Incorrect configurations on your phone's network settings can prevent it from picking up properly.

Troubleshooting Steps:

1. Check your Wi-Fi connection:

• Double-check if Wi-Fi is enabled on your phone. On iPhones, swipe down from the top right corner (control center) and ensure the Wi-Fi icon is highlighted. On Android phones, access the quick settings panel (usually by swiping down twice from the top) and tap the Wi-Fi icon to turn it on.
• Ensure you're connected to the correct Wi-Fi network. Verify the network name and password. If you're connecting to a public network (How to stay safe on public wifi?), you might need to accept their terms and conditions first.
• Forget the network and reconnect. This can sometimes resolve connectivity issues. Go to your Wi-Fi settings, tap the network you're connected to, then choose "Forget this network" or the equivalent option. Then, search for the network again and enter the password to reconnect.
• Connect to a different network: Try connecting to a different Wi-Fi network (e.g., a friend's hotspot) to see if the issue is specific to your current network.

2. Verify your cellular data connection:

• Check your data plan: Ensure you have remaining data allowance in your cellular data plan. Contact your carrier if unsure about your data usage.
• Enable cellular data: On your phone, go to your network settings and ensure cellular data is enabled.
• Check for network outages: Contact your cellular service provider to inquire about any network outages in your area.

3. Airplane Mode:

Ensure Airplane Mode is disabled. On iPhones, swipe down from the top right corner (control center) and check if the airplane icon is highlighted. On Android phones, access the quick settings panel and tap the airplane icon to disable it if enabled.

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4. Restart Your Devices:

• Turn off your phone or iPhone completely. Wait for 30 seconds, then power it back on.
• Restart your router and modem. Unplug them from the power source for 30 seconds, then plug them back in and wait for them to fully boot up (usually around 2 minutes). This can often resolve temporary network glitches.

• Related: How to turn on phone with broken power button?
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5. Update your phone's software:

Outdated software can sometimes lead to connectivity issues. Check for and install any available software updates for your phone.

• On iPhones: Go to Settings > General > Software Update. Download and install any available updates.
• On Android phones: The steps may vary slightly depending on the device model and Android version. Generally, you can find the update option under Settings > System > System update.

6. Reset your network settings (as a last resort):

This step will erase all your saved Wi-Fi passwords and network configurations. Only proceed with this step if the previous solutions fail:

• On iPhones: Go to Settings > General > Reset > Reset Network Settings. You'll need to enter your passcode to confirm.
• On Android phones: The steps may vary slightly depending on the device model and Android version. Generally, you can find the reset option under Settings > System > Reset options > Reset Wi-Fi, mobile data, and Bluetooth.

Check your DNS settings. Incorrect DNS settings can prevent internet access. You can try changing them to public DNS servers like Google DNS (8.8.8.8 and 8.8.4.4). The specific steps to change DNS settings will vary depending on your phone model and operating system.

Additional Tips: Check for app-specific issues: If only certain apps are experiencing internet connectivity issues, it might be a problem with the app itself. Try restarting the app or checking for updates.

• Related: How do I reset WiFi password on my router?
• How to view wifi password on iPhone/Android phone when connected?
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• What happens if I factory reset my phone/iPhone?
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If none of these solutions work:

Contact your internet service provider (ISP) or cellular carrier: They might be able to diagnose the problem and provide further assistance.

Remember:

• The specific steps might vary slightly depending on your phone model and operating system.
• If you're unsure about any step, consult your phone's user manual or seek help from a tech-savvy friend or professional.

By following these steps and considering the additional tips, you should be able to diagnose and hopefully resolve the no internet access issue on your phone.