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What cause VPN not working on your phone?

What cause VPN not working on your phone?

2024-01-19 225 3

Welcome to Blackview (Well-known brand of rugged phone) blog. Hope the guide helps.

A Virtual Private Network (VPN) is a valuable tool that helps protect your online privacy, secure your internet connection, and bypass geo-restrictions. However, encountering issues with your VPN on your phone can be frustrating. This guide aims to shed light on possible causes and provide troubleshooting steps to resolve the problem.

Check your internet connection:

Ensure you have a stable and reliable internet connection. Connect to a different Wi-Fi network or switch to mobile data to see if the issue persists.
Restart your phone and router to refresh the network settings.

Verify VPN app settings:

Open your VPN app and check the settings. Ensure that the VPN is enabled and configured correctly.
Confirm that you have selected the desired VPN server location. Some VPN providers automatically connect you to the fastest server, but you might need to manually select a specific region for your desired purpose.
Try connecting to a different VPN server location within your chosen VPN provider's network to see if the issue is specific to a particular server.

Update your VPN app:

Ensure that you are using the latest version of your VPN app. Developers regularly release updates to improve performance and fix known issues.
Visit your phone's app store (Google Play Store for Android or the App Store for iOS) and check for any available updates for your VPN app. Install them if available.

Check for conflicting apps:

Some apps or settings on your phone might interfere with the VPN connection. Disable or uninstall any other VPN apps or similar network-related apps that you may have installed.
Disable battery-saving or power-saving modes that might restrict the VPN app's functionality.

Adjust VPN protocol and encryption settings:

VPN protocols and encryption settings can impact the VPN's performance and compatibility with certain networks. Try switching between different VPN protocols (e.g., OpenVPN, IKEv2, or WireGuard) within your VPN app's settings to see if it resolves the issue.
If your VPN app allows it, try adjusting the encryption level. Lower encryption settings might provide better compatibility with certain networks but can compromise security.

Clear app cache and data:

In some cases, accumulated cache or corrupted data within the VPN app could cause connectivity issues. Clearing the app cache and data can help resolve such issues.
Go to your phone's Settings, find the Apps or Application Manager section, locate your VPN app, and select Clear Cache and Clear Data. Note that clearing data will reset any personalized settings within the app, so you might need to reconfigure them afterward.

Disable VPN battery optimization:

Some phones have battery optimization settings that can interfere with VPN connections. Disable battery optimization specifically for your VPN app to prevent it from being restricted or put to sleep when not in use.
Navigate to your phone's Settings, locate the Battery or Power Management section, and find the list of apps optimized for battery usage. Disable optimization for your VPN app to ensure its uninterrupted functionality.

Contact your VPN provider:

If you have followed the above steps and are still experiencing issues, reach out to your VPN provider's customer support. They can provide further guidance, troubleshoot the problem, or suggest alternative solutions.

Remember, VPN connectivity issues can have various causes, and the troubleshooting steps may vary depending on your specific phone model, operating system version, and VPN provider. Following the steps outlined above should help you diagnose and resolve most common VPN connection problems on your phone.